Internal Affairs

COMMUNICATIONS CENTER / NON-EMERGENCY DISPATCH  210-653-0033

What is Internal  Affairs?

The Live Oak Police Department maintains a separate unit for receiving and investigating complaints from citizens against Live Oak Police Officers and Civilian Employees. The Internal Affairs Section is a separate unit, which reports directly to the Chief and his Executive Staff. It is a fact-finding entity and its purpose is three-fold:

  1. Protecting the Public: The public has the right to receive fair, efficient and impartial law enforcement. Any misconduct by Live Oak Police personnel must first be detected, thoroughly investigated and, finally, properly adjudicated to assure the maintenance of these qualities.
  2. Protecting the Police Department: The Police Department is often evaluated and judged by the conduct of its individual employees. It is imperative that the whole organization not be criticized because of the misconduct of a few. An informed public must have confidence that its Police Department honestly and fairly investigates and adjudicates all allegations of misconduct against its employees.
  3. Protecting the Employee: Employees must be protected against false or misinformed allegations of misconduct. This can only be accomplished through a consistently thorough investigative process. Sworn statements submitted to the Internal Affairs Section are notarized and treated in the same manner as testimony in a court of law. Therefore, perjury statutes apply.  Complaints that are shown to be false will be forwarded to the Bexar County District Attorney’s Office for consideration of criminal charges.
  4. The Live Oak Police Department prohibits its officers from engaging in racial pofiling.  A person wishing to make a complaint in reference to alleged racial profiling by a Live Oak Police Officer should follow the complaint process.

Contacting Internal Affairs:

The Internal Affairs Section is located in the Live Oak Police Department at 8022 Shin Oak Drive, Live Oak, TX 78233.  The office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.  Phone messages can be left anytime after hours and will be promptly returned (210) 945-1700.
E-mail contact: professionalstandard@liveoaktx.net

What Happens to My Complaint After it is Received?

All complaints received by the Police Department are routed by the severity of the complaint.  The most serious types of complaints invetigated by the Internal Affairs Section involve allegations such as excessive force, any discharge of firearms, or serious rules violations.  Complaints comparatively less serious in nature, such as rude behavior or improper procedure, are forwarded to the individual officer's division for investigation.  In every case, the person making the complaint will be notified of the final disposition either by telephone or U.S. Mail.

How Do I Commend an Officer?

Everyone likes a pat on the back when they do a good job.  Live Oak Police employees are no different.  Each year, the police department receives numerous employee commendations from the public, but for each one we receive, there are twice as many commendable acts that go unnoticed.  When you receive service from the Live Oak Police Department that you feel is worthy of commendation, we would like to hear from you.  Call the employee's supervisor (if you know it) or the Internal Affairs Section (210) 945-1700.  Please include the information you can remember such as the employee's name, the address, date, or any other circumstances about the incident.  The employee will be notified of your commendation as will his/her supervisor.  A copy of your commendation will also be placed in his/her employee file.

Please feel free to contact the Live Oak Police Internal Affairs Section (210) 945 1700 or a patrol supervisor if you have a specific questions or concern.

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