Emergency Communications

Live Oak is equipped with a state of the art Regional 700/800 MHz APCO Project 25 (P25) Radio System. This system serves many Randolph Metro-Com agencies, including Cibolo, Converse, Selma, Schertz, Universal City, and the Judson Independent School District. With a coverage footprint ranging from San Antonio to Austin, all the way to Houston, the radio system also has interoperable communications with all of the Lower Colorado River Authority's (LCRA's) approximate 9,500 users, as well as with the City of San Antonio, and Bexar County.

Most people don’t know this, but Live Oak Communications provides emergency services to the cities of Live Oak, Selma and Judson Independent School District. In 2012, Live Oak Communications answered nearly 200,000 911 calls for these three agencies; over 15,000 of those calls were from mobile phones. It is important to remove the batteries from your old mobile device if you let a child play with it because even disconnected mobile phones can still dial 911. This is important to know even if you don’t let a child play with your disconnected mobile phone because you can still reach a 911 operator in an emergency.

The Live Oak Communications Center is made up of nine full time Telecommunication Operators and one supervisor. Of these ten personnel, four are Advanced Telecommunicators. In order for a TCO to reach an advanced status, the TCO must have completed at least 4 years of service and 240 hours of training to include classes such as Ethics, Cultural Diversity, Spanish and Crisis Communications, just to name a few. Our Communications Center is in a constant state of training. We have two Communications Training Officers that update training information weekly and disseminate it to the rest of the team. We are proud to serve the public with any questions or concerns. If you have a non-emergency, you can call 210-653-0033. If you have an emergency, please dial 911.

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