What We Do
The City of Live Oak Utility Business Office prides itself on providing superior customer service and accurate information for the community we serve. The Utility Billing staff is responsible for reading, maintaining, billing and collection of approximately 3,000 water and sewer accounts each month. Utility Billing also handles requests to connect, disconnect or transfer services, answers customer inquiries, calculate leak adjustments, and all billing maintenance necessary to send accurate and timely bills to our customers.
The Utility Business Office is located at 8001 Shin Oak Drive, Live Oak, Texas 78233 and is open Monday through Friday from 8:00 AM until 5:00 PM. You can reach us by telephone at 210.653.9140.
- Online – click here to pay your water bill online
- Automatic Draft – A convenient way to pay your water bill each month is to sign up for automatic bank drafting. There is no cost to you, and your payment will be automatically drafted on the due date printed on your bill each month. You will still receive your monthly bill so you can monitor your water usage. Click here to download an application for automatic draft.
- In person – Come by City Hall at 8001 Shin Oak Drive during business hours and we will be happy to process your payment by cash, check, or credit card.
- Drop Box – The City of Live Oak offers a drop box located at the exit of the City Hall parking lot at 8001 Shin Oak Drive. Payments placed in the drop box will be processed the following business day before 8:15 AM.
- Mail – Utility payments can be mailed to 8001 Shin Oak Drive, Live Oak, Texas 78233. All mail payments are processed on the day they are received.
The following links will offer more information on our city services and utility rates:
- Residential Utility Rates
- Commercial Utility Rates
- Residential Water Application
- Commercial Water Application
- Draft Request
- Leak Adjustment Request
- Mailing Address Change
- Name Change or Addition Name on Account
- Termination of Services
- 2019 Waste Management Recycle Calendar
Utility Services FAQs
You have questions and we have answers on a variety of topics related to Live Oak water, sewer, and solid waste services. If, after reviewing the categories and information on this page, your question is not answered please let us know by calling at 210.653.9140.
How do I Open an account?
An application for service may be downloaded and returned to the Live Oak Utility Business Office. You must provide proof of residence (a lease contract, a deed or purchase contract, etc.) and a government issued photo identification card (a state issued driver's license or identification card, passport, US military ID, etc.), and place a deposit on the account. Any outstanding balances owed to the City from prior utility accounts must be paid in full before new service can be established. Applications turned in before 2:30 PM. are completed the same day, Monday through Friday barring any reasonable delay. Applications turned in after 2:30 PM are completed the following business day barring any reasonable delay.
Can my billing due date be changed?
Not at this time. The City is divided into 6 billing cycles that have specific dates associated with each cycle.
Can I pay my utility bill online?
The City offers online services for utility customers. Just click on the PAY A BILL link and register for the online services. You will receive an email that will provide you with your chosen login and a temporary password. You can choose to keep the password or you can change it to a password that you prefer. Once your account is set up, you can view your account information anytime, day or night, to obtain your account status, history of consumption and payment. If you choose, you can also pay your bill online* using a debit or credit card.
How do I make changes to my service?
Customers may request a change in service location and transfer applicable deposits to the new account only if the old account is in good standing and the names on the account do not change.
Customers may come in and fill out a new application when a person who is on the application no longer lives at the service address ONLY if the account is in good standing at the time of the change request. A new account will be established and the old account will be closed. The deposit must be refunded to the Primary Applicant on the original application.
All changes in service are subject to changes in deposits.
How do I request termination of service?
Customers who request a disconnection of service must leave a forwarding address where the final bill can be sent. The customer's deposit will offset the final bill and any other balances owed to the City of Live Oak. In the event the deposit does not cover the amount owed, the customer will be billed for the balance. If the deposit is more than the amount owed, the City will mail a check to the customer for the balance. The Disconnect Form can be downloaded and returned to the Live Oak Utility Business Office located at City Hall. You can mail, fax or email it to the City for processing.
What happens if my payment is late?
Please call our business office during regular business hours to arrange to make your payment at a later date.
Payments are due by the due date listed on each bill. Failure to pay your account in full will cause a 10% penalty to be added to your account. If unpaid by the turn off date listed on the late letter, the account will be subject to disconnect. Reconnects are scheduled only after the customer has paid the bill in full and paid the reconnect fee.
A payment made with a bad check will treated the same as a non-payment. A handling fee of $25 will be charged and is payable in cash, credit card, money order, or cashier's check on all returned checks. After three (2) checks have been returned, the customer will be required to make all utility payments by cash, credit card, money order or cashier’s check.
When will my garbage be picked up?
Where does the City water service responsibility end and the customer’s begin?
The City’s responsibility ends on the back side of the meter connection which is the opposite of the meter valve. After the water goes through the meter it becomes the customer’s water.
Who do I contact about leaks/problems with my water service?
Contact the Utility Business Office at 210-653-9140 during regular business hours.
Customers are limited to one leak adjustment per year and are required to provide documents regarding leak repair. Leak adjustments must be greater than $10.00.
I didn’t use any water this month. Why do I still have a bill due?
Each account has several flat rates that are charged each month regardless of water usage.
Can I receive my Utility bill electronically?
Yes! Please call our business office at 210.653.9140 to receive your bills electronically.
How is my sewer rate calculated?
For residential customers the City bases sewer billing on the average monthly use of water during three complete consecutive billing period from mid- November through mid-March. Since water is mostly used indoors during the cooler months and likely ends up processed at treatment plants through the sewer system, this amount serves as the basis for winter averaging. New customers who do not have a winter average of water usage will be billed at city wide average.
For commercial customers sewer service charges are computed from water usage for all metered connections except irrigation meters.
Other Service Providers
Electric and Gas Services for the City of Live Oak are provided by City Public Service of San Antonio. They can be reached at 210.353.2222.