Frequently Asked Questions

To start new service for water, sewage and trash, you will need to visit our office to fill out the residential water application, provide our office with a signed copy of closing disclosure/lease agreement/proof of ownership and pay the $100.00 deposit and $15.00 non-refundable administrative fee.

The city of Live Oak is divided into six set billing zones by address, so we are unable to change billing dates.

The city offers many ways to pay your utility bill.

• Online – click here to pay your water bill online
• Automatic Draft – A convenient way to pay your water bill each month is to sign up for automatic bank drafting. There is no cost to you, and your payment will be automatically drafted on the due date printed on your bill each month. You will still receive your monthly bill so you can monitor your water usage. Click here to download an application for automatic draft.
• In person – Come by City Hall at 8001 Shin Oak Drive during business hours and we will be happy to process your payment by cash, check, or credit card.
• Drop Box – The City of Live Oak offers a drop box located at the exit of the City Hall parking lot at 8001 Shin Oak Drive. Payments placed in the drop box will be processed the following business day before 8:15 AM.
• Mail – Utility payments can be mailed to 8001 Shin Oak Drive, Live Oak, Texas 78233. All mail payments are processed on the day they are received.
• Automated Phone payment line at 833.257.8352 (An additional fee will apply)
• Through your personal bank's Bill Pay system.

Please contact our office for more information on account changes. 210 653-9140 ext. 2007

Customers who would like to terminate their service must fill out a Termination of Service form and submit it to the Utility Billing Department. This form can be found at https://www.liveoaktx.net/files/documents/Termination-of-Service-2021.pdf or the customer may come in to our office at 8001 Shin Oak Dr. Live Oak, TX Monday-Friday 8:00-5:00 to obtain it. Please supply a forwarding address and specify the turn-off date.

Payments are due by the date indicated on the billing statement. Failure to pay your account in full will result in a 10% penalty which is assessed on the date listed on the bill. If the balance is not paid by the next billing statement, the account will be subject to a $30.00 non-payment fee and interruption of service. Services will be restored only after the balance is paid in full. For same-day reconnection of service, payment must be made Monday-Friday 8:00-4:00. Payments made on-line after business hours will result in a next-day reconnection.

Meter Tampering: If services have been disconnected due to non-payment, do not turn your meter back on yourself or you will be charged with meter tampering.

*Tampering with a meter is a Class A Misdemeanor in Texas and punishable by a fine not to exceed $4000.00, a confinement in jail for a term not to exceed 1 year or both

If a check or draft is returned unpaid, the customer's account will be charged a $25.00 returned check/draft fee and a letter will be mailed to the customer. The customer must make a payment within 10 business days of the date of the letter for services to not be interrupted

Click here to be routed to our Garbage Service page

The City’s responsibility ends on the back side of the meter connection which is the opposite of the meter valve. After the water goes through the meter it becomes the customer’s water.

Contact the Utility Business Office at 210-653-9140 ext. 2007 during regular business hours.

Customers are limited to one leak adjustment per year and are required to provide documents regarding leak repair. Leak adjustments must be greater than $10.00.

Each account has several flat fees that are charged each month regardless of water usage.

Yes! Please call our business office at 210.653.9140 ext. 2007 to receive your bills electronically.

For residential customers, the City of Live Oak bases sewer billing on the average monthly use of water during three complete consecutive billing periods from mid- November to mid-March. During the winter months, residential customers use much less water, which results in lower monthly sewer fees in the following year. During the winter months, residents are encouraged to reduce water usage. New customers who do not have a winter average of water usage will be billed at a flat rate.

For commercial customers sewer service charges are computed from water usage for all metered connections except irrigation meters.

Download the Approved Sewer Rate Increase document

Thank you for your confidence in trusting City of Live Oak to provide you with water and wastewater billing services. We take this responsibility seriously.

We collect information to serve you

• That you provide to us such as your name, address, contact information.
• About your historical and current water and wastewater usage for billing and planning purposes.
• A history of transactions that you have conducted with us through our mail, Internet, and phone bill payment systems. This information may include meter number, account number, account balance, payment history and account activity.
• Internet cookies and related technology that is used to manage our websites and improve services to you.

We share certain information about you as required by law

Because our main source of water is the Edwards Aquifer, City of Live Oak may release certain information about you. This is outlined in the exception’s clause of the Texas Utilities Code, Section 182.052, Confidentiality of Personal Information, as follows:

“A government-operated utility may disclose information about the customer’s consumption, amounts billed to or collected from our customers if the primary source of water for the utility is a sole-source designated aquifer (Edwards)

City of Live Oak may also release personal account information to the agencies and entities identified in Section 182.054. Since Open Records requests under the Texas Public Information Act apply to City of Live Oak, certain information concerning your account — specifically account name, and consumption history — may be released to outside parties upon request.

Our policies and procedures have been developed in compliance with the Texas Utilities Code, Section 182.052, Confidentiality of Personal Information.

Your right to access your personal Information

You have the right to request access to your personal information, which we have collected, and to request amendments to your information to ensure its accuracy and completeness.

If you have any questions, please contact our office at 210-653-9140 ext. 2007.
Thank you from the City of Live Oak

City of Live Oak Section 182.054

Customer Request for Confidentiality